Terms and Conditions

Effective 25 May 2026.

Blu Dot Business Solutions (Pty) Ltd (Reg 2020/459018/07), trading as Blu Dot SA ("Blu Dot SA", "we", "our", "us").

These General Terms apply to every Blu Dot SA Service. Product-specific schedules — LTE, Fibre, Unlimited Calls and Mesh Wi-Fi — supplement these Terms and prevail in the event of conflict. The Acceptable Use Policy, Refund Policy and Privacy Policy are incorporated by reference.

1. Definitions

Unless the context indicates otherwise, the following words and expressions have the meanings set out below:

  • Activation Date — the date on which a Service is configured, provisioned and made available for use by the Customer.
  • Agent — an independent contractor or partner authorised by Blu Dot SA to promote, onboard or manage Customers under the Blu Dot SA Agent Program.
  • Applicable Law — all laws, regulations, by-laws, directives, industry codes and court decisions in force in South Africa, including the Electronic Communications Act, the Consumer Protection Act, RICA, POPIA and any ICASA regulations.
  • AUP — Blu Dot SA's Acceptable Use Policy, as published from time to time.
  • Business Day — any day other than a Saturday, Sunday or official South African public holiday.
  • Cancellation Notice — a written notice from the Customer requesting termination of a Service, subject to the required notice period.
  • Charges — all amounts payable by the Customer to Blu Dot SA for Services, including activation fees, subscription fees, usage fees, courier fees, hardware charges and any other agreed fees.
  • Circuit — any electronic communications line, fibre connection or access link used to deliver a Service.
  • Commencement Date — the date on which Blu Dot SA accepts the Customer's order (via website checkout, WhatsApp onboarding or signed agreement).
  • Consumer — a Customer who qualifies as a "consumer" under the Consumer Protection Act.
  • Contract — these Terms together with any product-specific terms, order forms, WhatsApp onboarding confirmations, website checkout confirmations, quotes and any other written or digital agreement between Blu Dot SA and the Customer.
  • CPA — the Consumer Protection Act 68 of 2008, as amended.
  • Customer — any natural person or legal entity that purchases, subscribes to or uses any Service from Blu Dot SA.
  • Customer Equipment — any equipment owned or supplied by the Customer (for example, routers not purchased from Blu Dot SA, internal Wi-Fi devices, PCs, phones).
  • Due Date — the date indicated on an invoice or selected by the Customer by which payment must be received.
  • ECA — the Electronic Communications Act 36 of 2005, as amended.
  • Fibre Services — home or business fibre connectivity services provisioned via Blu Dot SA, typically onboarded through the WhatsApp Automated Platform or the Website.
  • Fixed-Term Agreement — any agreement (if introduced in future) where a Service is contracted for a defined period longer than one month.
  • General Terms — these Blu Dot SA Terms & Conditions, excluding any product-specific schedules, but including any addenda.
  • ICASA — the Independent Communications Authority of South Africa, or its successor.
  • Initial Period — the period from the Activation Date until the Service is cancelled in accordance with these Terms.
  • Interest Rate — up to 5% above the prime lending rate of Blu Dot SA's principal bankers, calculated daily and compounded monthly.
  • LTE Services — SIM-only LTE packages offered by Blu Dot SA, subscribed to via the website and subject to RICA and upfront payment.
  • Managed Equipment — any SIM card, router, ONT or other device supplied, managed or controlled by Blu Dot SA as part of a Service.
  • Mesh Wi-Fi — Wi-Fi coverage enhancement solutions sold or provided as a Value-Added Service.
  • Month-to-Month Agreement — a Service with no fixed term, continuing indefinitely until cancelled by either Party with the required notice.
  • Office Hours — 08:00 to 17:00 on Business Days, unless otherwise stated.
  • Parties / Party — Blu Dot SA and the Customer, individually or collectively.
  • Personal Information — information relating to an identifiable individual, processed by Blu Dot SA in accordance with POPIA.
  • POPIA — the Protection of Personal Information Act 4 of 2013, as amended.
  • Product Terms — any additional terms specific to a particular Service (for example, LTE, Fibre or Unlimited Calls Product Terms).
  • Renewal Period — any period after the Initial Period during which a Service continues on a month-to-month basis.
  • RICA — the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002, as amended.
  • Router — any LTE, LTE-A or similar router sold by Blu Dot SA as a once-off hardware purchase.
  • Service / Services — any connectivity, voice, hardware or value-added service provided by Blu Dot SA, including Fibre, LTE, Unlimited Calls, Mesh Wi-Fi, LTE Backup, Routers and related offerings.
  • SIM Card — a Subscriber Identity Module issued for use with LTE Services.
  • Software — any software, app or firmware provided or made available by Blu Dot SA (or its licensors) for use with a Service or Managed Equipment.
  • Subscription Fee — the recurring monthly fee payable for a Service.
  • WhatsApp Automated Platform — Blu Dot SA's automated WhatsApp-based system used for onboarding, document collection, status updates and certain contractual confirmations.
  • Website — the Blu Dot SA website and any associated online portals used for checkout, account management or support.

2. Nature and application of these Terms

These Terms govern the relationship between Blu Dot SA and the Customer for all Services provided, including Fibre, LTE, VoIP, Routers, Mesh Wi-Fi, Unlimited Calls and Value-Added Services.

These Terms apply to all orders placed via the Blu Dot SA Website, WhatsApp Automated Platform or any signed agreement. Where product-specific terms apply, those terms supplement these Terms. In the event of conflict:

  • Product-specific terms prevail over these General Terms;
  • These General Terms prevail over any marketing material or verbal communication.

By using any Blu Dot SA Service, the Customer agrees to these Terms.

3. Commencement, duration & renewal

  • The Contract begins on the Commencement Date.
  • The Initial Period begins on the Activation Date.
  • All Blu Dot SA Services are month-to-month, unless expressly stated otherwise.
  • After the Initial Period, Services automatically continue on a month-to-month basis until cancelled with 30 days' notice.
  • Blu Dot SA may require upfront payment before activation.

4. Cancellation before activation

  • If a Customer cancels a Service before activation, Blu Dot SA may charge Anticipatory Costs for work already performed.
  • LTE orders cancelled after courier dispatch may incur courier and handling fees.
  • Fibre cancellations after FNO scheduling may incur FNO cancellation fees.

5. Installation & service delivery

5.1 Fibre Services

  • Fibre installation is performed by the underlying network operator (FNO).
  • Installation dates are subject to FNO availability.
  • The Customer must provide access to the premises.
  • Blu Dot SA is not responsible for delays caused by the FNO.

5.2 LTE Services

  • LTE is SIM-only and requires no installation.
  • SIM cards are delivered via courier.
  • Activation occurs after RICA approval and payment.

5.3 Routers & hardware

  • Routers are sold as once-off purchases.
  • Manufacturer warranties apply.
  • Blu Dot SA is not responsible for internal Wi-Fi coverage.

6. Use of Services

  • The Customer must use Services lawfully and in accordance with the AUP.
  • Services may not be resold or shared without written permission.
  • The Customer must ensure their internal network environment is suitable.
  • Blu Dot SA may suspend Services for non-payment, abuse, security threats, illegal activity, or to protect the network.

7. Service availability & performance

  • Blu Dot SA does not guarantee uninterrupted service.
  • LTE speeds depend on tower congestion, coverage and signal quality.
  • Fibre uptime depends on the FNO.
  • Blu Dot SA will use reasonable efforts to restore service during outages.
  • Planned maintenance may occur with notice where possible.

8. RICA compliance (LTE)

  • RICA is mandatory for all SIM activations.
  • Customers must submit a South African ID (front & back), proof of address and (recommended) a selfie with ID.
  • Blu Dot SA may not activate any SIM until RICA is approved.
  • Failure to submit valid documents delays activation.

9. Charges & payment

  • The Customer must pay all Charges, including activation fees, subscription fees, courier fees, hardware fees and usage fees (where applicable).
  • LTE & Value-Added Services require upfront payment.
  • Monthly Services are billed in advance.
  • Non-payment may result in suspension.
  • Reconnection fees may apply.
  • Blu Dot SA may adjust pricing with 30 days' notice.

10. WhatsApp Automated Platform (WhatsApp Automation Terms of Use)

By using the WhatsApp Automated Platform, the Customer consents to:

  • Digital onboarding
  • Digital contract acceptance
  • Automated communication
  • Document submission
  • Status updates

WhatsApp confirmations form part of the Contract. The Customer must ensure they use the official Blu Dot SA WhatsApp number. Automated messages may contain operational errors or delays; WhatsApp communication is valid for operational purposes but does not replace formal written notice unless explicitly stated in these Terms.

11. Equipment, risk & warranty

  • Risk transfers to the Customer upon delivery.
  • Hardware warranties are provided by the manufacturer.
  • Blu Dot SA is not responsible for Customer-owned equipment, internal Wi-Fi issues or power-related failures.
  • Lost or stolen SIMs must be reported immediately.

12. Maintenance & support

  • Blu Dot SA will provide support during Office Hours.
  • After-hours support may incur additional fees.
  • Faults caused by Customer Equipment may incur call-out fees.

13. Limitation of liability

  • Blu Dot SA is not liable for power outages, FNO outages, LTE tower congestion, Customer equipment failures, internal Wi-Fi issues or loss of income, profit or business.
  • Blu Dot SA's liability is limited to the monthly subscription fee for the affected Service.

14. Privacy & data protection

Blu Dot SA processes Personal Information in accordance with POPIA. Data is used only for service delivery, billing, RICA, support and communication. Blu Dot SA does not sell customer data. See the Privacy Policy for full details.

15. Agent Program

  • Agents operate as independent contractors.
  • Agents may not misrepresent Blu Dot SA.
  • Commission is paid according to the Blu Dot SA Agent Policy.
  • Agents must use the WhatsApp onboarding system.

See the Standard Agent Terms & Conditions for the public program summary.

16. Suspension & termination

All Blu Dot SA Services (Fibre, LTE, VoIP, Unlimited Calls, Mesh Wi-Fi and Value-Added Services) operate on a month-to-month basis unless otherwise stated. The Customer may cancel any Service by providing no less than 30 (thirty) calendar days' written notice.

How to submit a cancellation: all cancellations must be submitted in writing to accounts@bludotsa.co.za. Cancellations submitted via WhatsApp, telephone, social media or any other channel will not be accepted.

  • Effective date: the 30-day notice period begins on the date Blu Dot SA acknowledges receipt of the cancellation email.
  • Liability during notice: the Customer remains liable for all Charges during the 30-day notice period, regardless of whether the Service is used.
  • Fibre: the Customer must allow Blu Dot SA to notify the underlying FNO. Any FNO-imposed cancellation or recovery fees will be billed to the Customer.
  • LTE: SIM cards do not need to be returned. Any outstanding courier, activation or usage fees remain payable.
  • Early cancellation before activation: Blu Dot SA may charge Anticipatory Costs, courier fees (if SIM or hardware has shipped) and FNO cancellation fees (for Fibre).
  • Non-payment is not cancellation: failure to pay, stopping a debit order or ignoring invoices does not cancel a Service. The Customer remains liable until a valid cancellation email is received and the notice period expires.
  • Proof of cancellation: the Customer must retain the cancellation confirmation email from Blu Dot SA as proof.

Blu Dot SA may terminate a Service immediately if the Customer engages in illegal activity, abuses the network, fails to comply with the AUP, fails to pay outstanding amounts, or commits fraud or misrepresentation.

Blu Dot SA may suspend Services for non-payment, abuse, illegal use, security threats or to protect the network. All outstanding Charges remain payable.

17. Force majeure

Blu Dot SA is not liable for failure to perform due to events beyond its control, including natural disasters, network failures, strikes or regulatory action.

18. Notices

  • Legal notices must be sent to Blu Dot SA's registered address or the support email.
  • WhatsApp notices are valid for operational communication but not legal notices.

19. Governing law

These Terms are governed by the laws of South Africa.

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