LTE Product Terms

Effective 25 May 2026.

These LTE Product Terms ("LTE Terms") apply specifically to Blu Dot SA LTE Services and form part of the Blu Dot SA General Terms & Conditions, Acceptable Use Policy, Refund Policy and Privacy Policy. By purchasing or using any Blu Dot SA LTE Service, the Customer agrees to these LTE Terms.

1. Service description

  • Blu Dot SA LTE is a SIM-only, month-to-month, prepaid mobile broadband service delivered over partner mobile networks.
  • LTE speeds and performance depend on network coverage, tower congestion, signal strength, device compatibility and environmental factors.
  • LTE is a best-effort service and is not guaranteed to deliver fixed-line performance.

2. RICA requirements

  • RICA is mandatory for all SIM activations.
  • Customers must submit a South African ID (front & back), proof of address (not older than 3 months) and (recommended) a selfie with ID.
  • Blu Dot SA may not activate any SIM until RICA is fully approved.
  • Incorrect, unclear or fraudulent documents will delay activation.
  • If RICA fails due to customer error, courier and activation fees remain non-refundable.

3. Activation & delivery

  • LTE SIM cards are delivered via courier to the address provided by the Customer.
  • Delivery times vary by region and courier availability.
  • Activation occurs only after successful RICA, full upfront payment and verification of account details.

Blu Dot SA is not responsible for delays caused by courier partners, incorrect customer information, failed RICA or network partner delays.

4. Billing & fees

  • LTE Services require full upfront payment, including first month's subscription, activation fee, courier fee and Blu Dot SA markup (where applicable).
  • All LTE Services are month-to-month and billed in advance.
  • Subscription fees are non-refundable once the SIM is activated.
  • Activation fees are non-refundable under all circumstances.
  • Courier fees are non-refundable, even if the Customer cancels or RICA fails.
  • Blu Dot SA may adjust pricing with 30 days' notice.

5. Non-refundable fees

Once the SIM is activated or made available for use, the following fees become strictly non-refundable:

  • Activation fees
  • First month's subscription
  • Courier fees
  • Blu Dot SA markups

This aligns with the Blu Dot SA Refund Policy.

6. Usage rules & Fair Use Policy

LTE usage is subject to the Acceptable Use Policy and Fair Use Policy. Customers may not:

  • Run servers or high-volume automated systems
  • Use SIMs for call termination or VoIP routing
  • Use SIMs for machine-to-machine (M2M) abuse
  • Engage in excessive usage that degrades network performance

Blu Dot SA may apply throttling, traffic shaping, temporary suspension or permanent termination to protect network integrity.

7. Device compatibility

  • Customers must use a compatible LTE router or device.
  • Blu Dot SA is not responsible for device incompatibility, poor internal Wi-Fi performance, incorrect APN settings or Customer-owned equipment failures.
  • Blu Dot SA may provide recommended router settings upon request.

8. SIM card responsibility

  • Risk transfers to the Customer upon delivery.
  • Lost, stolen or damaged SIM cards must be reported immediately.
  • Replacement SIMs may incur additional fees.
  • SIM cards may not be shared, resold, cloned or used for illegal activity.

9. Network availability

  • LTE Services depend on third-party mobile networks.
  • Blu Dot SA is not responsible for tower congestion, coverage limitations, network outages or environmental interference.
  • Coverage maps are estimates and not guarantees.

10. Cancellation of LTE Services

  • LTE Services require 30 days' written cancellation notice.
  • Cancellations must be emailed to accounts@bludotsa.co.za.
  • Cancellations submitted via WhatsApp, phone or social media are not accepted.
  • The Customer remains liable for all fees during the 30-day notice period.
  • Non-payment does not constitute cancellation.

11. Suspension & termination

Blu Dot SA may suspend or terminate LTE Services for:

  • Non-payment
  • Abuse or excessive usage
  • Illegal activity
  • Fraudulent RICA submissions
  • Network security threats
  • Violation of the AUP or these LTE Terms

12. Support & contact details

For LTE support or enquiries:

Support is available during Office Hours.