Privacy Policy

Effective 25 May 2026.

Blu Dot Business Solutions (Pty) Ltd (Reg 2020/459018/07), trading as Blu Dot SA ("Blu Dot SA", "we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently and securely in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, WhatsApp Automated Platform, LTE checkout, Fibre onboarding, support channels and any Blu Dot SA Services.

1. Information we collect

1.1 Information you provide directly

  • Full name
  • Contact number
  • Email address
  • Physical address
  • Billing address
  • RICA documents (ID, proof of address, selfie with ID)
  • WhatsApp communication
  • Payment confirmation details
  • Support queries
  • Cancellation requests

1.2 Information collected automatically

  • Device information
  • IP address
  • Browser type
  • Website usage data
  • WhatsApp metadata (not message content)
  • Network performance data

1.3 Information from third parties

  • Fibre Network Operators (FNOs)
  • Courier partners
  • Payment processors
  • Agent referrals

2. How we use your information

2.1 Service delivery

  • Processing orders
  • RICA verification
  • Fibre installation scheduling
  • LTE SIM activation
  • Router delivery
  • Account setup and activation

2.2 Communication

  • WhatsApp onboarding
  • Service updates
  • Support responses
  • Billing notifications
  • Cancellation confirmations

2.3 Billing & payments

  • Generating invoices
  • Processing payments
  • Managing account status
  • Handling disputes

2.4 Security & compliance

  • Fraud prevention
  • Identity verification
  • POPIA and RICA compliance
  • Network protection

2.5 Service improvement

  • Monitoring network performance
  • Improving customer experience
  • Analysing usage trends

3. How we store & protect your information

  • Your information is stored securely using industry-standard encryption and access controls.
  • Only authorised Blu Dot SA staff and service providers may access your information.
  • We do not store payment card details.
  • We retain your information only for as long as necessary for legal, billing or operational purposes.

4. Sharing your information

We may share your information with trusted third parties strictly for service delivery:

  • Fibre Network Operators (for installation & activation)
  • Courier partners (for SIMs, routers, hardware)
  • Payment processors
  • RICA verification partners
  • Technical support providers
  • Blu Dot SA authorised agents

We do not sell your personal information to any third party.

5. WhatsApp Automated Platform

By using our WhatsApp platform, you consent to:

  • Digital onboarding
  • Document submission
  • Automated communication
  • Status updates
  • Contract acceptance

WhatsApp communication is processed securely and used only for service-related purposes.

6. Your rights under POPIA

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion (where legally permitted)
  • Object to certain processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Regulator

To exercise your rights, contact us at info@bludotsa.co.za.

7. Data retention

We retain your information for:

  • As long as you are a customer
  • The legally required period after cancellation
  • RICA-mandated retention periods
  • Billing and audit requirements

After this period, your information is securely deleted or anonymised.

8. Children's privacy

Blu Dot SA does not knowingly provide services to minors without parental or guardian consent.

9. Cookies & website tracking

Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings.

10. International transfers

If data is transferred outside South Africa, Blu Dot SA ensures that the receiving party meets POPIA-equivalent protection standards.

11. Security incidents

In the event of a data breach we will:

  • Notify affected customers
  • Notify the Information Regulator
  • Take immediate corrective action

12. Contact details

For privacy-related enquiries: